A THOUSAND FACES FAQ

What is your branding process?

Click here to review and download my branding process guide so you know exactly what to expect.

 

What are your typical turnaround times?
  • Logo Package: 20 to 25 business days from the start date of your project with brand development deliverables along the way.
  • Full Branding Package: 20 to 30 business days from completion of final brand.
  • Print material: Completion time based on project detail. Will be discussed with client during proposal process.

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*Turn times may increase due to demand and timing of project. Please ask A Thousand Faces our availability.

 

What is your pricing structure?

Please click here to view and download my current price list for business branding services. I am also happy to put together a custom quote for your individual project if your needs are not covered on my pricing sheet. Please contact me with the details of your project.

 

How do I get started?

To get started, just contact A Thousand Faces using our contact form and tell me a little about your business and what services you are interested in. From there, we chat about our compatibility via email, phone or face-to-face to make sure we are a good fit for each other and I will provide you with a quote for your project. On approval of your scope of work and quotation, an online invoice for the first half of the project will be issued and a project timeline established. For full branding projects (brand, stationery, social and print), I am happy to split the project total into a 3 or 4 step milestone payment plan as we move along to make the investment work for your business.

Are your initial deposits refundable?

Please keep in mind that all deposits are non-refundable as it is our way of securing your spot in our queue. I often book projects ahead of time and scheduling is the key to making sure I give all of my clients the proper amount of time their project deserves. With that, I often turn away clients for your reserved time slot. Therefore, if you back out it may leave an empty spot that could have been given to another project. Our non-refundable deposit is my way of securing payment and making sure my clients are serious about moving forward with their project. However, in the wake of an unforeseen circumstance, A Thousand Faces is willing to work with clients on an individual basis to achieve a fair agreement.

 

What are your payment policies + methods accepted?

Payment for services is submitted through an online invoice via Xero. This allows for payment via Credit Card or alternatively, Direct Deposit details are also listed. All branding project payments are due in two parts, the first half payment is due prior to work beginning and to hold your spot in the queue. The second half of the project payment is delivered at project completion, before final files are delivered. For full branding projects, I am happy to split the project total into a 3 or 4 step milestone payment plan as we move along to make the investment work for your business.

 

Do you have office hours?

Yes. In an effort to respect your time as well as my family’s time, I have established working office hours. You can call me Monday through Friday between the hours of 10am and 4pm AEST and email me anytime. I typically respond to emails and calls anywhere from 24 hours to 72 business hours after receipt. I do my best to respond as promptly as possible and response time usually depends on my work load at that time. I do prefer to schedule all calls or Skype sessions in advance so that I may plan to be available and allot the proper amount of time for our conversation.