HOW IT WORKS:

• You can use the allocated hours in a variety of ways. If you have a few ongoing projects in the month, you can email them through as needed. Alternatively, you can schedule your project time for specific days of the month, which we will work out at the beginning of the month. 
• Your time will be tracked and you will be notified when you are getting close to your quota. 

WHAT YOU GET

• Collateral design – business cards, flyers, posters, brochures, product packaging etc.
• Digital design – social media graphics, email templates, online adverts, blog post graphics, etc.
• 20% – 40% discount on print management fees (depending on the subscription you sign up to)
• Extra bonuses included in the 3, 6 and 12 month subscriptions (see table below)

WHAT’S NOT INCLUDED

• Logo design and Brand development – These can be quoted and billed as a flat fee.
• Services do not include additional costs like stock imagery, fonts, copywriting, web hosting or printing.

OVERAGE AND ROLLOVER HOURS

• You will be kept up-to-date on the status of your retainer. It is your responsibility to ensure you have used the hours in the allocated timeframe.
• Unused hours at the end of the monthly contract are forfeited unless the package states otherwise.
• For the 20 hour plan, you can roll over up to five hours to the following month only.
• If you have a five-hour retainer, but you need 10 hours worth of work in a given month, you will be invoiced the additional five hours at the same rate as the retainer; not the normal hourly rate.

PLUS, 6 MONTH Business Support Package subscribers also: 

• Gain access to ATF’s closed Facebook group for ongoing support in all things design and branding!  

• AND, are eligible for a bonus 5% discount for paying the full six months upfront. 

PLUS, 12 MONTH Business Support Package subscribers also: 

• Receive a FREE Brand Audit by ATF at the beginning of the subscription (Worth $295!) 
• Gain access to ATF’s closed Facebook group for ongoing support in all things design and branding!  
• AND, are eligible for a bonus 5% discount for paying the full twelve months upfront. 

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How does the actual design process work? 

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• Complete the ATF project brief sheet provided when you signed up and email it to me along with your project assets (copy, imagery, etc.)  

• To ensure no time is wasted I get in contact with you to confirm the project details and turn-around time required (min 48 hours). 

• The designs are done and returned to you for proofing / approvals. 

• Revisions are done until you are happy with the design and complete sign-off. 

• The completed design files are packaged and supplied to you via a shared Dropbox folder. All Adobe source files, print-ready or web graphics are supplied. 

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How fast can I expect to receive designs? 

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Everything takes at least 1-2 business days, sometimes more. Large or complex designs will obviously take more time. I will always make this clear to you ahead of time. 

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So how much work can you expect from 2/5/10 etc. hours design time? 

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Firstly, in an effort to ensure your design hours are used as efficiently as possible you will receive a design brief sheet (in the form of a fillable PDF) when you sign up. Filling this in with as much detail as possible will minimize the amount of back-and-forth required to understand what is required for each design requested. 

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Secondly, there are no hard-and-fast times that designs take to complete so, in an effort of providing clarity for those who are not used to using professional graphic design services please contact me and let me know what type of designs you require and I can assess and inform you of the approximate hours required. 

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What types of graphic design work can I request with A Thousand Face’s Subscription Service? 

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This service is intended for your regular marketing materials/activities such as: 

• Collateral design – business cards, flyers, posters, brochures, product packaging etc. 
• Digital design – social media graphics, email templates, online adverts, blog post graphics, etc. 

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It is best used for creative requests that you can reasonably explain/show in an email or on the briefing sheet provided. 

Choose a package that suits your businesses needs, click the ‘GET STARTED button and let me know you need me

I get in touch with you and learn about your business and make sure we are on the right track for your needs.

You complete the sign-up, pay your initial monthly subscription fee and we can get to work on your first project.